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@ -9,115 +9,85 @@ type: index, reference
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GitLab SaaS is the GitLab software-as-a-service offering, which is available at GitLab.com.
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You don't need to install anything to use GitLab SaaS, you only need to
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[sign up](https://gitlab.com/users/sign_up).
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[sign up](https://gitlab.com/users/sign_up). When you sign up, you choose:
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This page reviews the details of your GitLab SaaS subscription.
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## Choose a GitLab SaaS tier
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Pricing is [tier-based](https://about.gitlab.com/pricing/), so you can choose
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the features that fit your budget. For information on the features available
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for each tier, see the
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[GitLab SaaS feature comparison](https://about.gitlab.com/pricing/gitlab-com/feature-comparison/).
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## Choose the number of users
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NOTE:
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Applied only to groups.
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A GitLab SaaS subscription uses a concurrent (_seat_) model. You pay for a
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subscription according to the maximum number of users enabled at once. You can
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add and remove users during the subscription period, as long as the total users
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at any given time doesn't exceed the subscription count.
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Every occupied seat is counted in the subscription, with the following exception:
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- Members with Guest permissions on an Ultimate subscription.
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NOTE:
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To support the open source community and encourage the development of open
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source projects, GitLab grants access to **Ultimate** features for all GitLab SaaS
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**public** projects, regardless of the subscription. GitLab also provides qualifying
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open source projects with 50,000 CI minutes and free access to the Ultimate tier for
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groups through the [GitLab for Open Source program](https://about.gitlab.com/solutions/open-source/).
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- [A license tier](https://about.gitlab.com/pricing/).
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- [The number of seats you want](#how-seat-usage-is-determined).
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All GitLab SaaS public projects, regardless of the subscription, get access to features in the **Ultimate** tier.
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Qualifying open source projects also get 50,000 CI minutes and free access to the **Ultimate** tier
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through the [GitLab for Open Source program](https://about.gitlab.com/solutions/open-source/).
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## Obtain a GitLab SaaS subscription
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To subscribe to GitLab SaaS:
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1. Create a user account for yourself using our
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1. View the [GitLab SaaS feature comparison](https://about.gitlab.com/pricing/gitlab-com/feature-comparison/)
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and decide which tier you want.
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1. Create a user account for yourself by using the
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[sign up page](https://gitlab.com/users/sign_up).
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1. Create a [group](../../user/group/index.md). GitLab groups help assemble related
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projects together allowing you to grant members access to several projects
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at once. A group is not required if you plan on having projects inside a personal
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namespace.
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1. Create a [group](../../user/group/index.md#create-a-group). You use the group to grant users access to several projects
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at once. A group is not required if you plan to have projects in a personal namespace instead.
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1. Create additional users and
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[add them to the group](../../user/group/index.md#add-users-to-a-group).
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1. Select the GitLab SaaS plan through the
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[Customers Portal](https://customers.gitlab.com/).
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1. Link your GitLab SaaS account with your Customers Portal account.
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Once a plan has been selected, if your account is not
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already linked, GitLab prompts you to link your account with a
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**Sign in to GitLab.com** button.
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1. Select the namespace from the drop-down list to associate the subscription.
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1. Proceed to checkout.
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NOTE:
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You can also go to the [**My Account**](https://customers.gitlab.com/customers/edit)
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page to add or change the GitLab SaaS account link.
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1. On the left sidebar, select **Billing** and choose a tier.
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1. Fill out the form to complete your purchase.
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## View your GitLab SaaS subscription
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To see the status of your GitLab SaaS subscription, log in to GitLab SaaS and go
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to the **Billing** section:
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Prerequisite:
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NOTE:
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You must have Owner level [permissions](../../user/permissions.md) to view the billing page.
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- You must have the Owner [role](../../user/permissions.md) for the group.
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The following table describes details of your subscription:
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To see the status of your GitLab SaaS subscription:
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1. On the top bar, select **Menu > Groups** and find your group.
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1. On the left sidebar, select **Settings > Billing**.
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The following information is displayed:
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| Field | Description |
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|:----------------------------|:------------|
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| **Seats in subscription** | If this is a paid plan, represents the number of seats you've bought for this group. |
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| **Seats currently in use** | Number of seats in use. Select **See usage** to see a list of the users using these seats. For more details, see [Seat usage](#seat-usage). |
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| **Seats currently in use** | Number of seats in use. Select **See usage** to see a list of the users using these seats. |
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| **Max seats used** | Highest number of seats you've used. |
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| **Seats owed** | _Seats owed_ = _Max seats used_ - _Seats in subscription_. |
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| **Seats owed** | **Max seats used** minus **Seats in subscription**. |
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| **Subscription start date** | Date your subscription started. If this is for a Free plan, it's the date you transitioned off your group's paid plan. |
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| **Subscription end date** | Date your current subscription ends. Does not apply to Free plans. |
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## Seat usage
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## How seat usage is determined
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> - [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/216899) in GitLab 13.5.
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> - [Updated](https://gitlab.com/gitlab-org/gitlab/-/issues/292086) in GitLab 13.8 to include public
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email address.
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The **Seat usage** page lists all users occupying seats. Details for each user include:
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- Full name
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- Username
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- Public email address (if they have provided one in their [user settings](../../user/profile/index.md#access-your-user-settings))
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The seat usage listing is updated live, but the usage statistics on the billing page are updated
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only once per day. For this reason there can be a minor difference between the seat usage listing
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and the billing page.
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A GitLab SaaS subscription uses a concurrent (_seat_) model. You pay for a
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subscription according to the maximum number of users enabled at one time. You can
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add and remove users during the subscription period, as long as the total users
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at any given time doesn't exceed the subscription count.
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Every user is included in seat usage, with the following exceptions:
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- Users who are pending approval.
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- Members with the Guest role on an Ultimate subscription.
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- Users without project or group memberships on an Ultimate subscription.
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- GitLab-created service accounts: `Ghost User` and bots
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([`Support Bot`](../../user/project/service_desk.md#support-bot-user),
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[`Project bot users`](../../user/project/settings/project_access_tokens.md#project-bot-users), and
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so on.)
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Seat usage is reviewed [quarterly or annually](../quarterly_reconciliation.md).
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### View seat usage
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To view a list of seats being used:
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1. On the top bar, select **Menu > Groups** and find your group.
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1. On the left sidebar, select **Settings > Usage Quotas**.
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1. Under the **Seats** tab, view usage information.
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1. On the **Seats** tab, view usage information.
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The seat usage listing is updated live, but the usage statistics on the billing page are updated
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only once per day. For this reason there can be a minor difference between the seat usage listing
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and the billing page.
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### Search seat usage
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@ -149,53 +119,14 @@ To export seat usage data as a CSV file:
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The generated list contains all seats being used,
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and is not affected by the current search.
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## Subscription expiry
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## Seats owed
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When your subscription expires, you can continue to use paid features of GitLab for 14 days.
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On the 15th day, paid features are no longer available. You can
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continue to use free features.
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A GitLab subscription is valid for a specific number of users.
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To resume paid feature functionality, purchase a new subscription.
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If the number of billable users exceeds the number included in the subscription, known
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as the number of **seats owed**, you must pay for the excess number of users before renewal.
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## Renew your GitLab SaaS subscription
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To renew your subscription:
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1. [Prepare for renewal by reviewing your account.](#prepare-for-renewal-by-reviewing-your-account)
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1. [Renew your GitLab SaaS subscription.](#renew-or-change-a-gitlab-saas-subscription)
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### Prepare for renewal by reviewing your account
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The [Customers Portal](https://customers.gitlab.com/customers/sign_in) is your
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tool for renewing and modifying your subscription. Before going ahead with renewal,
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log in and verify or update:
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- The invoice contact details on the **Account details** page.
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- The credit card on file on the **Payment Methods** page.
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NOTE:
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Contact our [support team](https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360000071293)
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if you need assistance accessing the Customers Portal or if you need to change
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the contact person who manages your subscription.
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It's important to regularly review your user accounts, because:
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- A GitLab subscription is based on the number of users. You could pay more than
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you should if you renew for too many users, while the renewal fails if you
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attempt to renew a subscription for too few users.
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- Stale user accounts can be a security risk. A regular review helps reduce this risk.
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#### Seats owed
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A GitLab subscription is valid for a specific number of users. For details, see
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[Choose the number of users](#choose-the-number-of-users).
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If the number of [billable users](#view-your-gitlab-saas-subscription) exceeds the number included in the subscription, known
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as the number of _seats owed_, you must pay for the excess number of users before renewal.
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##### Seats owed example
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You purchase a subscription for 10 users.
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For example, if you purchase a subscription for 10 users:
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| Event | Billable members | Maximum users |
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|:---------------------------------------------------|:-----------------|:--------------|
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@ -205,44 +136,7 @@ You purchase a subscription for 10 users.
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Seats owed = 12 - 10 (Maximum users - users in subscription)
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### Renew or change a GitLab SaaS subscription
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Starting 30 days before a subscription expires, GitLab notifies group owners
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of the date of expiry with a banner in the GitLab user interface.
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We recommend following these steps during renewal:
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1. Prune any [inactive or unwanted users](#remove-billable-user).
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1. Determine if you have a need for user growth in the upcoming subscription.
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1. Log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in) and beneath your existing subscription, select the **Renew** button.
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1. Review your renewal details and complete the payment process.
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1. Select **Confirm purchase**.
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Your updated subscription is applied to your namespace on the renewal period start date.
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An invoice is generated for the renewal and available for viewing or download on the [View invoices](https://customers.gitlab.com/receipts) page. If you have difficulty during the renewal process, contact our [support team](https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360000071293) for assistance.
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For details on upgrading your subscription tier, see
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[Upgrade your GitLab SaaS subscription tier](#upgrade-your-gitlab-saas-subscription-tier).
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#### Automatic renewal
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To view or change automatic subscription renewal (at the same tier as the
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previous period), log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in), and:
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- If you see a **Resume subscription** button, your subscription was canceled
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previously. Click it to resume automatic renewal.
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- If you see **Cancel subscription**, your subscription is set to automatically
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renew at the end of the subscription period. Click it to cancel automatic renewal.
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With automatic renewal enabled, the subscription automatically renews on the
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expiration date without a gap in available service. An invoice is
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generated for the renewal and available for viewing or download in the
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[View invoices](https://customers.gitlab.com/receipts) page. If you have difficulty
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during the renewal process, contact our
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[support team](https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360000071293) for assistance.
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## Add users to your subscription
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### Add users to your subscription
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You can add users to your subscription at any time during the subscription period. The cost of
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additional users added during the subscription period is prorated from the date of purchase through
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@ -264,6 +158,21 @@ The following is emailed to you:
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- A payment receipt. You can also access this information in the Customers Portal under
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[**View invoices**](https://customers.gitlab.com/receipts).
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### Remove users from your subscription
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To remove a billable user from your subscription:
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1. On the top bar, select **Menu > Groups** and find your group.
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1. On the left sidebar, select **Settings > Billing**.
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1. In the **Seats currently in use** section, select **See usage**.
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1. In the row for the user you want to remove, on the right side, select the ellipsis and **Remove user**.
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1. Re-type the username and select **Remove user**.
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If you add a member to a group by using the [share a group with another group](../../user/group/index.md#share-a-group-with-another-group) feature, you can't remove the member by using this method. Instead, you can either:
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- Remove the member from the shared group. You must be a group owner to do this.
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- From the group's membership page, remove access from the entire shared group.
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## Upgrade your GitLab SaaS subscription tier
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To upgrade your [GitLab tier](https://about.gitlab.com/pricing/):
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@ -278,26 +187,73 @@ To upgrade your [GitLab tier](https://about.gitlab.com/pricing/):
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When the purchase has been processed, you receive confirmation of your new subscription tier.
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## See your subscription and billable users in GitLab.com
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## Subscription expiry
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To view information about your subscription and occupied seats:
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When your subscription expires, you can continue to use paid features of GitLab for 14 days.
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On the 15th day, paid features are no longer available. You can
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continue to use free features.
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1. Go to your group's **Settings > Billing** page.
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1. In the **Seats currently in use** area, select **See usage**.
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To resume paid feature functionality, purchase a new subscription.
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### Remove billable user
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## Renew your GitLab SaaS subscription
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To remove a billable user:
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To renew your subscription:
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1. Go to your group's **Settings > Billing** page.
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1. In the **Seats currently in use** area, select **See usage**.
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1. In the row for the user you want to remove, on the right side, select the ellipsis and **Remove user**.
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1. Re-type the username and select **Remove user**.
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1. [Prepare for renewal by reviewing your account.](#prepare-for-renewal-by-reviewing-your-account)
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1. [Renew your GitLab SaaS subscription.](#renew-or-change-a-gitlab-saas-subscription)
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If you add a member to a group by using the [share a group with another group](../../user/group/index.md#share-a-group-with-another-group) feature, you can't remove the member by using this method. Instead, you can either:
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### Prepare for renewal by reviewing your account
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- Remove the member from the shared group. You must be a group owner to do this.
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- From the group's membership page, remove access from the entire shared group.
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Before you renew your subscription:
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1. Log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in).
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1. On the **Account details** page, verify or update the invoice contact details.
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1. On the **Payment Methods** page, verify or update the credit card on file.
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1. In GitLab, review your list of user accounts and [remove inactive or unwanted users](#remove-users-from-your-subscription).
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### Renew or change a GitLab SaaS subscription
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Starting 30 days before a subscription expires, GitLab notifies group owners
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of the date of expiry with a banner in the GitLab user interface.
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To renew your subscription:
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1. Log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in) and beneath your existing subscription, select **Renew**.
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1. Review your renewal details and complete the payment process.
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1. Select **Confirm purchase**.
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Your updated subscription is applied to your namespace on the renewal period start date.
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An invoice is generated for the renewal and available for viewing or download on the [View invoices](https://customers.gitlab.com/receipts) page.
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If you have difficulty during the renewal process, contact the [Support team](https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360000071293) for assistance.
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For details on upgrading your subscription tier, see
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[Upgrade your GitLab SaaS subscription tier](#upgrade-your-gitlab-saas-subscription-tier).
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### Automatic renewal
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When you enable automatic renewal, the subscription automatically renews on the
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expiration date without a gap in available service. An invoice is
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generated for the renewal and available for viewing or download on the
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[View invoices](https://customers.gitlab.com/receipts) page.
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#### Enable automatic renewal
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To view or change automatic subscription renewal (at the same tier as the
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previous period), log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in), and:
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- If a **Resume subscription** button is displayed, your subscription was canceled
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previously. Click it to resume automatic renewal.
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- If a **Cancel subscription** button is displayed, your subscription is set to automatically
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renew at the end of the subscription period. Click it to cancel automatic renewal.
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If you have difficulty during the renewal process, contact the
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[Support team](https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360000071293) for assistance.
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## Change the contact person for your subscription
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To change the contact person who manages your subscription,
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contact the GitLab [Support team](https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360000071293).
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## CI pipeline minutes
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@ -427,11 +383,6 @@ To purchase more storage for either a personal or group namespace:
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The **Purchased storage available** total is incremented by the amount purchased. All locked
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projects are unlocked and their excess usage is deducted from the additional storage.
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## Customers Portal
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The GitLab [Customers Portal](../index.md#customers-portal) enables you to manage your subscriptions
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and account details.
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## Contact Support
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Learn more about:
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@ -439,7 +390,7 @@ Learn more about:
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- The tiers of [GitLab Support](https://about.gitlab.com/support/).
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- [Submit a request via the Support Portal](https://support.gitlab.com/hc/en-us/requests/new).
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We also encourage all users to search our project trackers for known issues and
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We also encourage you to search our project trackers for known issues and
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existing feature requests in the [GitLab](https://gitlab.com/gitlab-org/gitlab/-/issues/) project.
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These issues are the best avenue for getting updates on specific product plans
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