This policy has effectively been in place
for several months now, without being explicitly
documented publicly.
A very short version is that, in order to get
support from the RabbitMQ Core Team, a user
must do one or more of the following
* Pay for a commercial support license
* Contribute regularly and meaningfully
* Use the latest release series and provide
details and evidence that would greatly
reduce the amount of time necessary to
analyze the behavior and provide an informed
response
Those who do not fall into any of the above
categories will have to seek free RabbitMQ help
elsewhere.