diff --git a/spring-web/src/main/java/org/springframework/http/converter/xml/AbstractJaxb2HttpMessageConverter.java b/spring-web/src/main/java/org/springframework/http/converter/xml/AbstractJaxb2HttpMessageConverter.java
index e2ba765a5ce..ca465a1698d 100644
--- a/spring-web/src/main/java/org/springframework/http/converter/xml/AbstractJaxb2HttpMessageConverter.java
+++ b/spring-web/src/main/java/org/springframework/http/converter/xml/AbstractJaxb2HttpMessageConverter.java
@@ -1,5 +1,5 @@
 /*
- * Copyright 2002-2012 the original author or authors.
+ * Copyright 2002-2014 the original author or authors.
  *
  * Licensed under the Apache License, Version 2.0 (the "License");
  * you may not use this file except in compliance with the License.
@@ -47,7 +47,9 @@ public abstract class AbstractJaxb2HttpMessageConverter<T> extends AbstractXmlHt
 	protected final Marshaller createMarshaller(Class<?> clazz) {
 		try {
 			JAXBContext jaxbContext = getJaxbContext(clazz);
-			return jaxbContext.createMarshaller();
+			Marshaller marshaller = jaxbContext.createMarshaller();
+			customizeMarshaller(marshaller);
+			return marshaller;
 		}
 		catch (JAXBException ex) {
 			throw new HttpMessageConversionException(
@@ -55,6 +57,16 @@ public abstract class AbstractJaxb2HttpMessageConverter<T> extends AbstractXmlHt
 		}
 	}
 
+	/**
+	 * Customize the {@link Marshaller} created by this
+	 * message converter before using it to write the object to the output.
+	 * @param marshaller the marshaller to customize
+	 * @see #createMarshaller(Class)
+	 * @since 4.0.3
+	 */
+	protected void customizeMarshaller(Marshaller marshaller) {
+	}
+
 	/**
 	 * Create a new {@link Unmarshaller} for the given class.
 	 * @param clazz the class to create the unmarshaller for
@@ -64,7 +76,9 @@ public abstract class AbstractJaxb2HttpMessageConverter<T> extends AbstractXmlHt
 	protected final Unmarshaller createUnmarshaller(Class<?> clazz) throws JAXBException {
 		try {
 			JAXBContext jaxbContext = getJaxbContext(clazz);
-			return jaxbContext.createUnmarshaller();
+			Unmarshaller unmarshaller = jaxbContext.createUnmarshaller();
+			customizeUnmarshaller(unmarshaller);
+			return unmarshaller;
 		}
 		catch (JAXBException ex) {
 			throw new HttpMessageConversionException(
@@ -72,6 +86,16 @@ public abstract class AbstractJaxb2HttpMessageConverter<T> extends AbstractXmlHt
 		}
 	}
 
+	/**
+	 * Customize the {@link Unmarshaller} created by this
+	 * message converter before using it to read the object from the input.
+	 * @param unmarshaller the unmarshaller to customize
+	 * @see #createUnmarshaller(Class)
+	 * @since 4.0.3
+	 */
+	protected void customizeUnmarshaller(Unmarshaller unmarshaller) {
+	}
+
 	/**
 	 * Return a {@link JAXBContext} for the given class.
 	 * @param clazz the class to return the context for
diff --git a/spring-web/src/main/java/org/springframework/http/converter/xml/Jaxb2RootElementHttpMessageConverter.java b/spring-web/src/main/java/org/springframework/http/converter/xml/Jaxb2RootElementHttpMessageConverter.java
index 4da0750a9e9..6c1b0c7913b 100644
--- a/spring-web/src/main/java/org/springframework/http/converter/xml/Jaxb2RootElementHttpMessageConverter.java
+++ b/spring-web/src/main/java/org/springframework/http/converter/xml/Jaxb2RootElementHttpMessageConverter.java
@@ -89,7 +89,6 @@ public class Jaxb2RootElementHttpMessageConverter extends AbstractJaxb2HttpMessa
 		try {
 			source = processSource(source);
 			Unmarshaller unmarshaller = createUnmarshaller(clazz);
-			this.customizeUnmarshaller(unmarshaller);
 			if (clazz.isAnnotationPresent(XmlRootElement.class)) {
 				return unmarshaller.unmarshal(source);
 			}
@@ -132,7 +131,6 @@ public class Jaxb2RootElementHttpMessageConverter extends AbstractJaxb2HttpMessa
 		try {
 			Class<?> clazz = ClassUtils.getUserClass(o);
 			Marshaller marshaller = createMarshaller(clazz);
-			this.customizeMarshaller(marshaller);
 			setCharset(headers.getContentType(), marshaller);
 			marshaller.marshal(o, result);
 		}
@@ -150,26 +148,4 @@ public class Jaxb2RootElementHttpMessageConverter extends AbstractJaxb2HttpMessa
 		}
 	}
 
-	/**
-	 * Customize the {@link Marshaller} created by this
-	 * message converter before using it to write the object to the output.
-	 * @param marshaller the marshaller to customize
-	 * @see #createMarshaller(Class)
-	 * @since 4.0.3
-	 */
-	protected void customizeMarshaller(Marshaller marshaller) {
-
-	}
-
-	/**
-	 * Customize the {@link Unmarshaller} created by this
-	 * message converter before using it to read the object from the input.
-	 * @param unmarshaller the unmarshaller to customize
-	 * @see #createUnmarshaller(Class)
-	 * @since 4.0.3
-	 */
-	protected void customizeUnmarshaller(Unmarshaller unmarshaller) {
-
-	}
-
 }
diff --git a/spring-web/src/test/java/org/springframework/http/converter/xml/Jaxb2RootElementHttpMessageConverterTests.java b/spring-web/src/test/java/org/springframework/http/converter/xml/Jaxb2RootElementHttpMessageConverterTests.java
index 4bcd2cae7dc..a4fcd106eef 100644
--- a/spring-web/src/test/java/org/springframework/http/converter/xml/Jaxb2RootElementHttpMessageConverterTests.java
+++ b/spring-web/src/test/java/org/springframework/http/converter/xml/Jaxb2RootElementHttpMessageConverterTests.java
@@ -154,6 +154,8 @@ public class Jaxb2RootElementHttpMessageConverterTests {
 				outputMessage.getBodyAsString(Charset.forName("UTF-8")));
 	}
 
+	// SPR-11488
+
 	@Test
 	public void customizeMarshaller() throws Exception {
 		MockHttpOutputMessage outputMessage = new MockHttpOutputMessage();